HELP CENTRE
Frequently asked questions
Is it safe for my pet?
Yes. The pouch supports your pet's whole body, the round opening is soft with no pressure on the neck, and they can climb out whenever they like. Always supervise your pet while they're in the pouch.
How big can my pet be?
Cats and small dogs up to about 9 kg / 20 lb, such as kittens, adult cats, Chihuahuas, Yorkies, Pomeranians, Dachshunds and French Bulldogs.
How does the pouch work?
Your pet climbs into the front pouch and pops their head out through the round opening on the chest. The pouch keeps them close against you, so both your hands stay free.
Which size should I pick?
All hoodies are unisex with a relaxed, cozy fit. Order your usual hoodie size. Check the size chart in the product photos, and size up if you like it extra roomy.
How long does shipping take?
Orders ship within 1–3 business days with tracking. Delivery usually takes 7–12 business days to the US, UK and Europe, and up to 15–20 business days elsewhere. Shipping is free worldwide.
I ordered the wrong size or colour. Can I change it?
If it hasn't shipped yet, yes. Email us within 12 hours of ordering and we'll swap it.
What if it doesn't work out?
You're covered by our 30-day happiness guarantee. Damaged, defective or wrong item? We'll replace or refund it. See our Refund Policy for details.